Click to learn more
InmateAID finds you the cheapest rate on your inmate calls. Check to see how much we can save you!
Inmates look forward to mail call. Easily send letters and photos from your computer or smart-phone.
Send a postcard with a selfie or picture directly to your loved one, all from your smartphone.
Inmates can read and share magazines with other inmates, helping them to make friends.
One of the simplest ways to help your loved one is to send money for their phone and commissary accounts.
We can help your inmate find employment post-release.
Looking for an inmate or information about a facility?
Search all the facilities in our system, or narrow your search by entering a facility name, selecting a state and/or type of facility
My daughter will be released and travel by taxi and bus to a halfway house. Is there a way I can ship a phone for her to pick up after release, like at the bus station, for us to be in contact? It's not new, it's directly from ne.
Good instinct. A phone waiting for her on release day is one of the most practical things you can do, and there is no reason you cannot make that happen. Halfway houses allow residents to have cell phones, so once she arrives, she can keep it with her throughout her stay. Getting that communication line set up before she walks out the door means she is not navigating the first hours of freedom without a way to reach you. Shipping a phone to a bus station for pickup is not a standard service most bus stations offer, so that specific approach has some logistical challenges. Most Greyhound and regional bus stations do not have a package holding service for passengers, and counting on a station agent to hold something for an arriving traveler is unreliable. More practical alternatives worth considering. The first is shipping the phone directly to the halfway house. Call the halfway house in advance, explain the situation, and ask whether you can mail a phone there to be held for your daughter upon her arrival. Most halfway houses understand that residents arriving from incarceration need basic communication tools and will accommodate a reasonable request like this if you coordinate ahead of time. The second option is shipping the phone to a FedEx Office, UPS Store, or similar location near the bus station or halfway house that offers package hold or pickup services. Those businesses are set up to hold packages for pickup by the recipient with identification. On the phone itself, since it is a used device, make sure it is unlocked or compatible with a prepaid SIM card that can be activated without a contract. Prepaid plans are the most practical option for someone coming out of incarceration who may not immediately qualify for a contract plan. Coordinate with the halfway house before the release date to confirm the address and their willingness to receive the package. That one call removes most of the uncertainty.
Can GlobalTel*Link block all phone numbers on an account over one disputed charge?
Unfortunately yes, and it is one of the more frustrating practices in the prison phone industry. GTL and ConnectNetwork have broad authority over accounts on their platform and can place holds or blocks on accounts when a chargeback or disputed transaction is flagged, even if the dispute was legitimate and reasonable. The fact that they blocked every number on the account rather than just addressing the disputed line is an aggressive response, but it is within their standard policy framework. The dispute creates a red flag in their system and until it is resolved their default is to restrict the entire account. Here is what can be done. First, the dispute resolution has to go through ConnectNetwork directly and needs to be escalated beyond the front line customer service representatives who were being unhelpful. Ask specifically to speak with a supervisor or the account resolution department. Document every call, the date, time, the name of the representative, and what was said. That paper trail matters if this needs to go further. If ConnectNetwork continues to be unresponsive or dismissive, there are reporting avenues available. The Federal Communications Commission handles complaints about prison phone carrier practices and has jurisdiction over issues like this. Filing a complaint at fcc.gov costs nothing and creates an official record. The Consumer Financial Protection Bureau is another option if the dispute involved a billing or payment issue. As an immediate workaround, another person in the household or a different family member can set up a separate ConnectNetwork account under their own name and fund calls from that account while the original account issue is being resolved. The blocked account should not affect a new account set up independently. This situation is not right, and you are correct to push back on it.
I am a French user but I made a promise to a detainee who was publicized whose name I will not mention a short time ago. He was sentenced to life and despite his young age, we had an exchange when he was still in the old prison where his trial was in progress. After the verdict, it was very hard work to find him. Today I sent him a letter and I hope he will be allowed to reply to me. I hope he is well, I hope that despite what he has done, his mail will be delivered to him because I only count on this site to hope to resume a correspondence with him. Every inmate deserves a contact, no matter what they do, I don't have to judge, it's been done. Inmate Aid, you are now my only link to this person who has been talking about him so much lately... you are also his only hope that his French friend can reconnect with him.
So I'm at home and I decided to enter my first, middle, and last name into Google to see what came back. The very first link at the top was an InmateAid profile stating I was in a correctional facility. That was not accurate. I reached out to inmateaid via www.inmateaid.com/contact and explained the inaccuracy. I also emailed them at aid@inmateaid.com. I did these two things at about 6:45pm. By 7:15pm they responded back to me and had the profile removed. I confirmed it was in fact removed. I am still waiting for Google to remove the search result, but I could not be happier with InmateAid's quick turn around. Thank you!
I just wanted to thank all who operate this site it is by far the coolest thing about this whole unfortunate event that's has taken place in my gf and my life. So thank you very much
Someone I care about is incarcerated and your company has helped us both adjust to each other's absence. I have sent 312 custom-designed postcards to my inmate over the last 2.5 years using your service. I've tried other companies who offer similar services but the quality of their finished products was terrible. My inmate was so excited when I started using Inmate Aid and told me that everyone including staff were impressed with his postcards. I have lauded your services to anyone who would listen, thank you so much for helping me keep in close contact with my loved one. We appreciate you.
Thank you all for the phone line.It was very helpful on saving me money.My boy friend is coming home on the 23 .Thanks so much.
During the last 5 years, my brother, sisters, and I used the service of Inmate Aid. We won't be needing the InmateAis service anymore. It always worked out great and we would like to thank you for the good service.
My review is the service was wonderful and very accommodating, I never knew there was this kind of service before. As I searched the website and got the information I read and reread til I understood how the service work. I followed the step as stated in the information. And immediately the service was working for my inmate. Most importantly when I needed my questions answered they were answered immediately. Thanks again for this great service.
User friendly website and quick process of the services. Also very easy to use. Fenny K.
It's a nice system to have
Inmate aid is definitely the most responsive group of people. Everyone I have dealt with in the last 2 years has been marvelous! Especially Courtney! She is just so human and real (you know, as opposed to reading me that "scripted" response). I recommend you to everyone in my situation. Thankfully, I don't know many...lol.
Thanks for your help. I love this website. I'm glad I have the ability to send pics and letters.
It's great to know about this service and I will surely use it in the future if needed. Nothing against all of you lol but I hope it's not needed. It certainly has been helpful and everyone is very helpful.
I am a French user but I made a promise to a detainee who was publicized whose name I will not mention a short time ago. He was sentenced to life and despite his young age, we had an exchange when he was still in the old prison where his trial was in progress. After the verdict, it was very hard work to find him. Today I sent him a letter and I hope he will be allowed to reply to me. I hope he is well, I hope that despite what he has done, his mail will be delivered to him because I only count on this site to hope to resume a correspondence with him. Every inmate deserves a contact, no matter what they do, I don't have to judge, it's been done. Inmate Aid, you are now my only link to this person who has been talking about him so much lately... you are also his only hope that his French friend can reconnect with him.
So I'm at home and I decided to enter my first, middle, and last name into Google to see what came back. The very first link at the top was an InmateAid profile stating I was in a correctional facility. That was not accurate. I reached out to inmateaid via www.inmateaid.com/contact and explained the inaccuracy. I also emailed them at aid@inmateaid.com. I did these two things at about 6:45pm. By 7:15pm they responded back to me and had the profile removed. I confirmed it was in fact removed. I am still waiting for Google to remove the search result, but I could not be happier with InmateAid's quick turn around. Thank you!
I just wanted to thank all who operate this site it is by far the coolest thing about this whole unfortunate event that's has taken place in my gf and my life. So thank you very much
Someone I care about is incarcerated and your company has helped us both adjust to each other's absence. I have sent 312 custom-designed postcards to my inmate over the last 2.5 years using your service. I've tried other companies who offer similar services but the quality of their finished products was terrible. My inmate was so excited when I started using Inmate Aid and told me that everyone including staff were impressed with his postcards. I have lauded your services to anyone who would listen, thank you so much for helping me keep in close contact with my loved one. We appreciate you.
Thank you all for the phone line.It was very helpful on saving me money.My boy friend is coming home on the 23 .Thanks so much.
During the last 5 years, my brother, sisters, and I used the service of Inmate Aid. We won't be needing the InmateAis service anymore. It always worked out great and we would like to thank you for the good service.
My review is the service was wonderful and very accommodating, I never knew there was this kind of service before. As I searched the website and got the information I read and reread til I understood how the service work. I followed the step as stated in the information. And immediately the service was working for my inmate. Most importantly when I needed my questions answered they were answered immediately. Thanks again for this great service.
User friendly website and quick process of the services. Also very easy to use. Fenny K.
It's a nice system to have
Inmate aid is definitely the most responsive group of people. Everyone I have dealt with in the last 2 years has been marvelous! Especially Courtney! She is just so human and real (you know, as opposed to reading me that "scripted" response). I recommend you to everyone in my situation. Thankfully, I don't know many...lol.
Thanks for your help. I love this website. I'm glad I have the ability to send pics and letters.
It's great to know about this service and I will surely use it in the future if needed. Nothing against all of you lol but I hope it's not needed. It certainly has been helpful and everyone is very helpful.