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Ask the Inmate

Subject: Inmate Services & Supplies

can they use their tablets to get on social media without the guards knowing?

The short answer is no, at least not through any legitimate channel, and the tablets themselves are designed to prevent it. Facility-issued tablets, whether through JPay, GTL, or another provider, are not connected to the open internet. They run on a closed network that is controlled and monitored by the facility and the tablet provider. The applications available on those tablets are specifically approved and installed by the provider. Social media platforms like Facebook, Instagram, and Snapchat are not on that approved list and cannot be downloaded or accessed through the tablet's system. The network architecture simply does not allow it. What inmates can do on tablets includes messaging through approved platforms like JPay email, music, educational content, games, and other applications that the facility and provider have specifically approved. Every message sent through the tablet system is logged and can be reviewed. There is no private channel through a facility tablet. The workaround that does exist is contraband smartphones, which are a completely separate issue from the tablets. Someone with a smuggled phone has access to the open internet and social media, but that has nothing to do with the facility tablet and carries serious consequences if discovered. So to directly answer the question: no, they cannot use the facility tablet to get on social media, and the guards do not need to be watching in real time for this to be impossible. The system is built so that access does not exist in the first place.

Subject: After Prison Challenges & Services

My daughter will be released and travel by taxi and bus to a halfway house. Is there a way I can ship a phone for her to pick up after release, like at the bus station, for us to be in contact? It's not new, it's directly from ne.

Good instinct. A phone waiting for her on release day is one of the most practical things you can do, and there is no reason you cannot make that happen. Halfway houses allow residents to have cell phones, so once she arrives, she can keep it with her throughout her stay. Getting that communication line set up before she walks out the door means she is not navigating the first hours of freedom without a way to reach you. Shipping a phone to a bus station for pickup is not a standard service most bus stations offer, so that specific approach has some logistical challenges. Most Greyhound and regional bus stations do not have a package holding service for passengers, and counting on a station agent to hold something for an arriving traveler is unreliable. More practical alternatives worth considering. The first is shipping the phone directly to the halfway house. Call the halfway house in advance, explain the situation, and ask whether you can mail a phone there to be held for your daughter upon her arrival. Most halfway houses understand that residents arriving from incarceration need basic communication tools and will accommodate a reasonable request like this if you coordinate ahead of time. The second option is shipping the phone to a FedEx Office, UPS Store, or similar location near the bus station or halfway house that offers package hold or pickup services. Those businesses are set up to hold packages for pickup by the recipient with identification. On the phone itself, since it is a used device, make sure it is unlocked or compatible with a prepaid SIM card that can be activated without a contract. Prepaid plans are the most practical option for someone coming out of incarceration who may not immediately qualify for a contract plan. Coordinate with the halfway house before the release date to confirm the address and their willingness to receive the package. That one call removes most of the uncertainty.

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