How does the mail work ?

The letter and photo service from InmateAid is straightforward. You type up a letter and upload photos where applicable - proceed to the Pay Now page and complete the transaction. The letter order flows through our Admin area to the Processing Department. Letters are processed immediately upon entry unless it is after 6pm on Saturday, then the letters do not go through the process until Monday morning. You may check in your My Account area to see the status of your letter order. The letters are printed, folded and inserted into a double window envelope. There are no additional marketing pieces or promotional material inserted in the envelope, only your letter. Your name is the sender, InmateAid's address is the return address. The envelopes are stamped with 49 cent stamps unless there are more than 5 pages of letter or more than 5 photos, and then we weigh the envelope and adjust the postage. The mail is taken to the post office which is on the Miami/West Palm Beach line - a major mail hub.Mailis delivered by us Monday through Saturday. We estimate that it takes 2-3 business days to make it to the jail. Once there, the staff opens and reads each piece of mail and inspects it for contraband. Any delay that occurs at the facility is out of our control. We make no guarantees as to how long it will take as there are thousands of facilities and none of them do things the same way.