I sent my inmate friend a letter from this website and he has not received it yet and it's been almost a week, he said he never heard about this program soo how can he get my letter? Or find out about this program?

InmateAid's service is not email; it is with the US Postal Service. Inmates do not have Internet access. We estimate that it takes 2-3 business days to make it to the jail. Once there, the staff opens and reads each piece of mail and inspects it for contraband. Once they decide the mail is fit to be handed out at mail call, your inmate will receive it. Any delay that occurs at the facility is out of our control. We make no guarantees as to how long it will take as there are thousands of facilities and none of them do things the same way. Please be patient, if the ID number and facility are correct we are 100% reliable. Mail call is Monday - Friday in most places.