We only know there is an issue is when mail is returned. The delays that occur inside a prison are unexplained. We have a great track record but lousy explanations why it takes longer than usual sometimes because the mail room personnel will not tell us a reason. The only way you will know if they received it is when they respond, unless the letter is returned to us - in that event we will investigate the reason and notify you of your options.
Oftentimes, it's a missing ID number or even the wrong facility. Regardless, remailing the letter is usually the best solution.
https://www.inmateaid.com/ask-the-inmate/what-happens-if-the-inmate-never-recieves-the-letter-and-pictures-i-sent-him-thru#answer
Accepted Answer Date Created: December 07,2015