You may search for registered inmates using the "Search InmateAid Profiles". Type in their name, if there are no profiles matching you may create one within your member account.
https://www.inmateaid.com/ask-the-inmate/how-do-you-know-that-the-person-you-are-wanting-to-stay-in-contact-with-is-registered-on-this-site-also-just-kinda-confused-how-it-work#answer
Accepted Answer Date Created: March 23,2013