We really would have no way of knowing the reason, but we would encourage you to call the counselor, case manager or chaplain. They are usually very kind and open to helping.
https://www.inmateaid.com/ask-the-inmate/my-inmate-hasn-t-called-home-or-written-been-together-every-day-night-for-almost#answer
Accepted Answer Date Created: August 19,2016