The inmate can see that the letter comes from InmateAid as our logo and return address is on the envelope. Inmates that write back use our address - we scan the letter and place it in your account. You are notified by email that you have a letter waiting.
https://www.inmateaid.com/ask-the-inmate/on-the-letter-that-you-guys-generate-for-us-does-it-state-that-we-are-using-this-online-account-and-give-them-information-on-how-to-respond-to-us-through-this-service#answer
Accepted Answer Date Created: August 11,2013