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Saturday & Sunday
8:00 am – 12:00 pm; 12:00 pm – 4:00 pm; 8:00 am – 4:00 pm
Non-Contact Visits
Must call Monday, Tuesday, Thursday & Friday to schedule a visit Visits are conducted depending on available space
Mondays & Fridays 8:00 am-10:00 am & 1:00 pm-3:00 pm
Visitation/Phone Calls Application
Note: All information fields must be completed before submitting the form. By completing and submitting this form, you are attesting to the truthfulness and accuracy of the information. Criminal background checks are conducted on all persons applying for visitation or phone call privileges.
All adult visitors applying for in-person/phone, and video visits must pay a one-time, non-refundable, $25.00 background check fee by Department Order 911. Those persons wishing to accept phone calls only from inmates are not required to pay the $25.00 background check fee and must apply for phone privileges utilizing the regular application process. Please refer to the "Need Help" link or Department Order 911 for a complete list of those persons who are exempt from the background check fee when applying for visitation.
Please allow 60 days to process the application, once the required payment, if applicable, and supporting documentation are received.
Once a decision has been made, the inmate will be informed of the outcome. It is the inmate's responsibility to inform the potential visitor of their visitation status.
It is recommended all visitors read Department Order 911.
Friends and Family may use any of the three vendors by storefront/walk-up, phone, mobile app or internet. Below you will find the rates and vendor information needed to electronically pay for Visitation Background Fees.
Payment Site Links and Information:
ADCRR - Rules by Type
1. Online Application: Potential visitors and those persons only receiving calls from inmates may submit their application electronically. Once the application is completed and submitted:
o Do not submit an application while the inmate is in the intake process at Alhambra or the intake process at Perryville
o Applicable fee must be paid with 30 days
o Failure to pay within 30 days will lead to automatic denial of application
o If an application is denied you must wait 180 days to re-apply
2. Printed Application: Potential visitors or potential call recipients who do not wish to submit their application online may complete the application form, print it, and mail it directly to the Unit Visitation Office where the inmate is currently assigned:
o Do not submit an application while the inmate is in the intake process at Alhambra or the intake process at Perryville
o Applications submitted by mail must be in an envelope reading:
"Attention Visitation Officer - Background Check Fee" when the fee is enclosed and reading:
"Attention Visitation Officer" when the fee is not enclosed
o Do not mail application to the inmate. It must be sent directly to the unit visitation officer or it will be voided
Note: In both instances it is critical that all information fields and both sides are completed prior to submitting the form. By completing and submitting this form, you are attesting to the truthfulness and accuracy of the information. Criminal background checks are conducted on all persons applying for visitation or phone call privileges.
All adult visitors applying must pay a onetime, non-refundable, $25.00 background check fee in accordance with Department Order 911. Those persons wishing to accept phone calls from inmates and will not be visiting in-person must apply for phone privileges utilizing the regular application process. Please refer to the "Need Help" link or Department Order 911 for a complete list of those persons that are exempt from the background check fee when applying for visitation.
Properly completed visitation applications shall be processed and approved or denied within 60 days on receipt of the application and verified payment, if applicable.
Once a decision has been made, the inmate will be informed of the outcome. It is the inmate's responsibility to inform the potential visitor of their visitation status.