MIght be Securus blocking your line to prohibit you from saving money. Here is what the Federal Communications Commission (FCC) has to say about their illegal tactics:
Commission Ruling Opens Doors For Low-Cost Call Routing Service For Inmates And Their Families
https://apps.fcc.gov/edocs_public/attachmatch/DOC-323495A1.pdf
Petition for Declaratory Ruling of Securus Technologies, Inc - EDOCS
https://apps.fcc.gov/edocs_public/attachmatch/DA-13-1990A1.pdf
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