Yes you can do this all on the website. As long as you have the information and a valid credit or debit card, the new phone lines are emailed to you 24/7/365 - If you are having any problems, please call our offices to set this up 866-966-7100
https://www.inmateaid.com/ask-the-inmate/is-there-a-way-i-can-set-up-a-phone-account-and-commissary-account-for#answer
Accepted Answer Date Created: November 10,2015