Sometimes they do, maybe there is a wait period before the calling may begin. Two weeks for a "husband" seems way too long. If this is the case, call the facility and ask to speak to a counselor. Tell them your concern in the most respectful manner and that should get the phone line working for him.
https://www.inmateaid.com/ask-the-inmate/my-husband-has-been-in-jail-for-two-weeks-and-hasn-t-called-or-anything#answer
Accepted Answer Date Created: September 14,2016