You will have to notify the inmate. We offer the free use of our letter service if you'd like to use it as a means to relay the new number and what they will need to do to use it. Send us an email to aid@inmateaid.com to request a coupon code for this letter. We will usually throw in a free photo for you to send as well
https://www.inmateaid.com/ask-the-inmate/how-does-the-inmate-know-about-the-discount-telephone-service-i-just-bought#answer
Accepted Answer Date Created: February 17,2016