Our policy is simply: "Let us know the new facility name and we will get a new number for you in an hour; no charge!"
https://www.inmateaid.com/ask-the-inmate/i-just-signed-up-for-telephone-service-with-you-guys-and-it-works-great-however-my-husband-just-got-transferred-from-county-to-prison-is-there-a-way-to-set-up-a-new-number-since-my-month-has-not-expired-thank-you#answer
Accepted Answer Date Created: March 27,2014