I purchased the monthly service but when my husband calls it says it doesn't work. He is located at Starr County in Rio Grande Valley. I would like to know how does this work or if im doing something wrong thank you .

InmateAid is not a replacement for the phone service at Starr County Jail, they use SecurusTech. We get you a phone number for your inmate to dial, this call flows through at a better rate than any in-state number. The difference in the price of the two numbers call is significant. Iif you speak more than three times a month, the savings pay for our service fee. If you talk everyday, you will save over $125 per month