You have to get the number to your inmate. No facility will pass on messages to inmates (as a general strict rule). If you would like to use our letter service on the house, email us at aid@inmateaid.com and we will send you a coupon code with instructions on how to write your inmate and inform them of the new number to dial out.
https://www.inmateaid.com/ask-the-inmate/i-signed-up-for-the-telephone-service-how-does-my-inmate-call-me-on-the-number-i-listed#answer
Accepted Answer Date Created: April 17,2015