Most inmates will check their account from time to time, but unless you send a letter, there is no other way to communicate with them - the staff inside the prison "might" pass along a message but you should send a letter to be sure.
https://www.inmateaid.com/ask-the-inmate/my-fiance-has-tried-calling-about-our-cps-case-for-our-daughter-and-i-just-now-got-money-on-the-phone-is-there-any-way-i-can-let-him-know-he-can-call-other-than-a-letter#answer
Accepted Answer Date Created: February 07,2013