Every situation is unique. We have a large number of members using 1000 minutes a month or more. State and county inmates can usually call as much as they want. Federal inmates get 300 minutes per month and 400 minutes for the months of November & December. The problem is the high cost of the calls. If your inmate is calling you long distance, look into getting a local number from InmateAid Discount Telephone Service and reduce the price by 80-90%.
https://www.inmateaid.com/ask-the-inmate/who-often-do-inmates-get-to-make-phone-calls-to-loved-ones-in-a-week#answer
Accepted Answer Date Created: November 08,2013