Yes, during the pandemic, inmate calls were free. They are no longer free and if you are paying more than $3 per 15 minutes, get an InmateAid Discount Phone line

Not unless they have a smuggled, illegal cellphone in their cell

if you live in-state then InmateAid can cut the price of a call in half. If you are out of state, the calls are the cheapest they can be

yes, all of the phone systems have a prompt to check your balance of time remaining

Yes, just email us the details (aid@inmateaid.com) and we'll make the necessary changes

The inmate controls their own phone and visitation list. They can add or delete any phone number of their choosing. If they 'forget a number', they can ask their counselor to print out a report of their numbers.

Just email us the "prison name change" and we'll make the necessary changes at the phone company.

When you receive the new number (via email, SMS text, and on the My Account Dashboard), the line is already active and loaded with minutes

it is not probable. quarantine is the same as the shu or the hole where you only get one call per week. in the first two weeks, your inmate will not have gone through orientation and probably won't have phone privileges until they do.

Yes, just let us know the new facility name to make sure that the number you have is the best rate. If anything changes, we will swap out the number for a new one at no charge.