Yes, the inmate initiates the calls. If there is money on their books, they can call anyone.

the calls all have to go through a single provider that sets the rates. our service (and others like it) do not replace the main service, we use an algorithm to determine if another phone number different from yours will make the per-minute charge less for you or not. In most cases, a new number DOES save money. But, if it doesn't for any reason, we are happy to reverse the charges... so there is no risk in trying it

yes, it works perfectly with all carriers, too

Yes, email us (aid@inmateaid.com) your new information and we will make that change for you

either by postcard, letter, they can call the old number once more or you can convince someone in the administration to pass the new number to your inmate (unlikely but sometimes it works)

No, it can only be changed by the owner of the account... outside of the prison

The 23-hour lockdown is real, but some cells have a payphone in them. If that is the case then there are no limits (except the prepaid money on their books).

You have to have a Securus account regardless... but the phone number the inmate dials has a wide range of prices for the same call. So, an InmateAid number will make the Securus call price significantly lower

You can send a letter or a postcard to give them the information.

Yes, absolutely!